Need Help?
If you have a question, encounter a bug, experience a purchase issue, or want to share feedback about Almost, we are happy to help.
Email: [email protected]
We typically respond within 1-2 business days.
We typically respond within 1-2 business days.
Common Topics
- How does the daily puzzle work? Almost provides one puzzle for each scheduled day. Unscramble the clue words, identify their connection, and guess the final answer.
- Will I lose progress if I close the app? Your current daily game and streak are stored on your device so you can continue where you left off. Guest progress may not transfer to another device.
- How does scoring work? Your score can be affected by elapsed time, incorrect guesses, and the clues you use. Completed games may be verified by the server before being counted.
- Why am I not on the leaderboard? You must sign in with a permanent account and complete at least 3 eligible games. Accounts inactive for more than 7 days may temporarily leave the ranking until they play again.
- Where are my purchased coins? You can buy coins as a guest — they are saved on your device and carry over to your account when you sign in. If you signed in, use the same Apple or Google account on your other devices. If coins are still missing, email us with your App Store receipt or order details.
- Can I get a purchase refund? Purchases are processed by Apple. Refund eligibility and decisions are handled at reportaproblem.apple.com.
- How do I delete my account? Open your profile in Almost and select Delete Account. Authentication-account deletion is permanent. For deletion of associated server records, contact us by email.
When Contacting Support
To help us investigate quickly, include your device model, iOS version, Almost app version, and a short description of what happened. For purchase issues, include the App Store order information, but never send passwords or full payment-card details.