Need Help?
If you have any questions, run into a bug, or want to share feedback about Tracely, we're happy to help.
Email: [email protected]
We typically respond within 1–2 business days.
We typically respond within 1–2 business days.
Common Topics
- How does scoring work? Tracely compares the shape of your walking route to the weekly target shape and uses AI to produce a score between 0 and 100.
- How many evaluations do I get? Each calendar week you receive 1 free evaluation. Additional evaluations (up to 5 per week in total) require an active subscription.
- How do I manage or cancel my subscription? Open the Tracely app → Profile → Manage Subscription. You can also manage it from iPhone Settings → Apple ID → Subscriptions → Tracely.
- How do I restore a previous purchase? Open Profile → Manage Subscription. RevenueCat's Customer Center includes a restore option.
- How do I delete my account? Open Profile → Delete Account. This action is irreversible.